We are committed to delivering top-quality products to our customers, aiming for your utmost satisfaction. While we strive for excellence, we acknowledge that occasional errors may occur, leading to products not meeting our standards.

Exchange or Refund Policy

We offer an exchange or refund policy for any damaged or defective product, ensuring your contentment with every purchase. To register a complaint successfully.

Complaint Registration Process

Please contact us via WhatsApp at 8447066913 within 5 days of receiving the product. For a successful complaint.

Conditions for Complaints

• The item must remain in its original condition: unworn, unused, with tags intact, and in the original packaging.
• Include your receipt or proof of purchase and an unboxing video of the product.

Return Instructions

Once approved, detailed instructions on how and where to return your product will be provided. 

Return Conditions

Please note that items sent back without prior return requests cannot be accepted, and any shipping costs for returns are the customer’s responsibility.

Damages and issues

Uponreceiving your order, please inspect it immediately. If you notice any defects, damages, or errors, contact us right away. We’ll promptly assess the issue and work towards a satisfactory resolution.

Exceptions / Non-Returnable 

Please note that we are unable to process returns for used products.

Exchanges

Looking to exchange for a different item? The quickest way is to return the item you have. Once the return is accepted, proceed with a separate purchase for the new item.

Refund Process

Regarding refunds:

• Once we receive and inspect your return, we’ll notify you about the refund status.
• If approved, the refund will be issued automatically to your original payment method.
• Processing time for refunds by your bank or credit card company may vary.